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Return Policy

Clearance

* All Clearance Items are FINAL Sale. Any promotional/flash sale items can be returned for store credit if they meet all the return criteria. ALL SALES FINAL ON HAIRCARE ,SKINCARE, EARRINGS, HAIR ACCESSORIES (INCLUDING HATS). THIS IS FOR HYGENIC PURPOSES AND THERE WILL BE NO EXCEPTIONS ON THESE ITEMS.

 

Store Credit

All returned items are for STORE CREDIT ONLY, no refunds. Items must be received within 14 business days of receiving the order to get a store credit.  Anything after that will not be accepted, and you will be responsible for shipping costs to get it back to you.Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be taken back. It must be in its original condition. If you believe you have received an item with a defect we must be contacted within 3 days of the date it was delivered to you in order for you to get a replacement. After the 3 days, there is nothing that we can offer you.

Once we receive returns they will be processed within 3-6 business days and at this time you will be issued a store credit  through your customer account in the price of the item or items you sent back minus the shipping charges that were paid to get the items to you. We are not responsible for the return shipping charges, you will be responsible for that. Please note that all store credits will expire after a year! 

All clearance items are FINAL.

 Please send returns to:

SHOPLUCO

3631 FIFTH AVENUE

SAN DIEGO,CA 92103